Privacy policy

Effective Date: November 28, 2024

At Dark & Rich, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.darkandrich.com or engage with our services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information

When you visit our website, request services, or contact us, we may ask you to provide personally identifiable information, including:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment details (if applicable)

  • Service history (e.g., piano service requests or appointments)

b. Non-Personal Information

We may collect non-personal information automatically when you interact with our Site. This may include:

  • Browser type and version

  • IP address

  • Device type

  • Pages you visited on our website

  • Referring website or search engine terms

c. Cookies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that allow us to remember your preferences and activities on the Site. You can choose to disable cookies through your browser settings, but this may impact your experience on our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: To schedule and complete piano services, including tuning, repairs, and maintenance.

  • Customer Support: To respond to your inquiries and provide customer service.

  • Payment Processing: To process payments for services rendered, if applicable.

  • Marketing and Communication: To send you updates, offers, and newsletters (you can opt out at any time).

  • Improve the Website: To analyze user behavior, improve website functionality, and optimize user experience.

  • Legal Compliance: To comply with legal obligations and protect our rights.

How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, email service providers, and website analytics services. These providers are obligated to keep your information confidential and secure.

  • Legal Compliance: We may disclose your information if required by law or in response to a subpoena, court order, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such change by updating this Privacy Policy.

Data Security

We take the security of your personal information seriously and implement reasonable safeguards to protect it. However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on where you are located, you may have certain rights regarding your personal information. These rights may include:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Deletion: You may request the deletion of your personal information, subject to certain conditions.

  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

  • Data Portability: In certain cases, you may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any external websites before providing your personal information.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be reflected on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Dark & Rich Piano Service
Email: contact@darkandrich.com
Phone: 915 258 0921

This Privacy Policy is designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for users in the European Union, and the California Consumer Privacy Act (CCPA) for California residents. Please check for any jurisdiction-specific requirements that may apply to your business.